These Terms and Conditions set out the basis on which Cleaners Finsbury Park provides cleaning services to customers within Finsbury Park and surrounding areas. By placing a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
In these Terms and Conditions, the following definitions apply:
Customer means any individual, company or organisation that requests or receives cleaning services from Cleaners Finsbury Park.
Services means any cleaning or related services provided by Cleaners Finsbury Park, including but not limited to domestic cleaning, commercial cleaning, end of tenancy cleaning, deep cleaning, and one-off or regular cleaning visits.
Cleaner means any person assigned by Cleaners Finsbury Park to perform the Services at the Customer premises.
Premises means the property or location at which the Services are to be performed.
Agreement means the contract between the Customer and Cleaners Finsbury Park, comprising these Terms and Conditions and any specific booking confirmation.
Cleaners Finsbury Park provides cleaning services in the Finsbury Park area and nearby districts. The specific type of service, the duration, and the number of cleaners will be confirmed at the time of booking. The Services will be provided with reasonable care and skill, in accordance with industry standards for professional cleaning.
Unless expressly agreed in writing, the Services do not include specialist cleaning such as exterior window cleaning at height, removal of hazardous substances, or cleaning of areas that are unsafe or inaccessible. Cleaners Finsbury Park reserves the right to refuse or discontinue Services if conditions at the Premises present a risk to health and safety.
3.1 A booking is made when the Customer submits a request for Services and Cleaners Finsbury Park confirms availability and price. Bookings may be made by online form or other agreed method of communication. All bookings are subject to acceptance by Cleaners Finsbury Park.
3.2 The Customer must provide accurate details regarding the Premises, including property type, approximate size, number of rooms, and any specific cleaning requirements. Cleaners Finsbury Park relies on the information provided to estimate the time and cost of the Services. If on arrival the job is significantly different from what has been described, Cleaners Finsbury Park may adjust the quoted price, the duration of the visit, or decline to carry out the work.
3.3 The Customer must ensure that there is suitable access to the Premises at the agreed time, and that any parking or entry instructions are clearly communicated in advance. Where parking fees or congestion charges apply, these may be charged to the Customer in addition to the service fee, if agreed as part of the booking.
3.4 Cleaners Finsbury Park will use reasonable efforts to accommodate the Customer preferred date and time, but does not guarantee specific appointment times. Any times given are estimates and may be subject to change due to traffic, weather, or other circumstances beyond our control.
4.1 The Customer must provide a safe working environment for the Cleaner, including safe access to the Premises, adequate lighting, and, where reasonably possible, running water and electricity.
4.2 The Customer must ensure that any valuables or fragile items at the Premises are safely stored or put away. Cleaners Finsbury Park will not be responsible for damage to items that are not reasonably secured or that are inherently fragile or unstable.
4.3 The Customer must inform Cleaners Finsbury Park of any known hazards at the Premises, including but not limited to structural defects, faulty electrical installations, potentially hazardous materials, or the presence of pets that may pose a risk.
4.4 The Customer must not request the Cleaners to perform any illegal activities, move heavy furniture that may cause injury, or carry out tasks that fall outside the agreed scope of Services without prior approval from Cleaners Finsbury Park.
5.1 Unless otherwise agreed, Cleaners Finsbury Park will provide standard cleaning products and basic equipment necessary for the provision of the Services.
5.2 If the Customer requests or requires the use of specific cleaning products or equipment, the Customer is responsible for supplying these and for ensuring that they are safe, suitable for use, and in good working order. Cleaners Finsbury Park accepts no liability for any damage or adverse effects resulting from the use of Customer supplied products or equipment.
6.1 The price for the Services will be stated or estimated at the time of booking. Prices may be based on an hourly rate, a fixed fee per visit, or a fixed fee for a specified service type, such as end of tenancy cleaning.
6.2 All charges are stated in pounds sterling and may be subject to applicable taxes. Cleaners Finsbury Park reserves the right to adjust prices from time to time. Any changes will not affect confirmed bookings already accepted, except where the scope of work has been materially misdescribed by the Customer.
6.3 Payment terms will be confirmed during the booking process. Cleaners Finsbury Park may require payment in advance, payment on the day of service, or payment within a specified period after the service date, depending on the nature of the booking and the Customer profile.
6.4 Cleaners Finsbury Park accepts payment by commonly used methods, as notified to the Customer during booking. The Customer is responsible for ensuring that payment details are accurate and that sufficient funds are available to complete the transaction.
6.5 If payment is not received by the due date, Cleaners Finsbury Park reserves the right to charge interest on the overdue amount at the statutory rate and to suspend or cancel any future bookings until the outstanding balance is settled in full.
7.1 The Customer may cancel or reschedule a booking by giving notice to Cleaners Finsbury Park within the timeframe specified at the time of booking. Where possible, we request at least 24 hours notice for cancellations or amendments to scheduled appointments.
7.2 If the Customer cancels or reschedules a booking with less than the required notice, Cleaners Finsbury Park reserves the right to charge a late cancellation fee, which may be up to the full cost of the scheduled service, to cover administrative and staffing costs.
7.3 If the Cleaner attends the Premises at the agreed time and is unable to gain access, or is refused access, or the job cannot proceed due to circumstances within the Customer control, this may be treated as a late cancellation and a call out or cancellation fee may apply.
7.4 Cleaners Finsbury Park may cancel or reschedule a booking due to unforeseen circumstances such as illness, transport disruptions, extreme weather, or other events beyond our reasonable control. In such cases, we will use reasonable endeavours to give the Customer as much notice as possible and to offer an alternative appointment. Cleaners Finsbury Park will not be liable for any loss or inconvenience resulting from such cancellations or rescheduling.
8.1 Cleaners Finsbury Park aims to deliver a high standard of cleaning and customer service. If the Customer is dissatisfied with any aspect of the Services, they should notify Cleaners Finsbury Park as soon as reasonably possible, and in any event within 24 hours of the service visit.
8.2 Where a complaint relates to the quality of the cleaning, the Customer should provide reasonable details of the issue, including photographs where appropriate. If the complaint is justified, Cleaners Finsbury Park may, at its discretion, arrange for the affected area to be re cleaned or may offer a partial refund or credit.
8.3 Cleaners Finsbury Park will not be liable to remedy any issues reported after a significant delay where it is no longer possible to verify the condition of the Premises following the service.
9.1 Cleaners Finsbury Park will use reasonable care and skill in providing the Services but does not guarantee that all stains, marks or ingrained dirt will be completely removed. The effectiveness of cleaning can depend on the age, type and condition of surfaces, and prior treatment.
9.2 Cleaners Finsbury Park liability for any loss or damage arising out of or in connection with the Services shall, to the fullest extent permitted by law, be limited to the value of the specific service appointment during which the loss or damage occurred.
9.3 Cleaners Finsbury Park will not be liable for any indirect, consequential or economic losses, including but not limited to loss of profit, loss of business, loss of opportunity, or loss of enjoyment, arising from the provision or non provision of the Services.
9.4 Cleaners Finsbury Park will not be liable for:
Damage to items that are already damaged, worn, stained or faulty, or where such damage could not reasonably be avoided in the course of normal cleaning.
Damage resulting from the use of customer specified products or equipment, or from following customer instructions that are contrary to product guidelines or common usage.
Loss or damage arising where the Customer has failed to secure valuables or fragile items, or has not accurately reported pre existing damage or defects.
9.5 Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
10.1 Cleaners Finsbury Park will handle general cleaning waste in accordance with applicable waste management and environmental regulations in the United Kingdom. Ordinary household and office waste generated as part of the cleaning process will be bagged and left in the Customer designated waste collection area, unless otherwise agreed.
10.2 Cleaners Finsbury Park is not a licensed carrier of controlled or hazardous waste. We will not remove or dispose of materials classified as hazardous or requiring specialist disposal, including but not limited to asbestos, clinical waste, sharps, chemicals, solvents, paint, or electrical equipment. The Customer is responsible for arranging appropriate disposal of such items.
10.3 The Customer must inform Cleaners Finsbury Park in advance of any unusual waste handling requirements, including segregation of recycling, use of specific containers, or local collection rules. Where possible, Cleaners Finsbury Park will work in line with reasonable recycling and environmental practices requested by the Customer, provided that they comply with applicable regulations.
10.4 Cleaners Finsbury Park reserves the right to decline tasks that would involve breach of waste regulations or environmental laws, or that would require specialist licensing that we do not hold.
11.1 Cleaners Finsbury Park maintains insurance cover appropriate for a cleaning services provider operating in the United Kingdom. Details of current cover can be made available upon reasonable request.
11.2 The existence of insurance does not extend or increase our liability beyond that set out in these Terms and Conditions. Any claim that may be covered by insurance remains subject to the limitations and exclusions set out in this Agreement.
12.1 Cleaners Finsbury Park will collect and process personal information about the Customer only for the purposes of managing bookings, providing Services, handling payments, and responding to enquiries and complaints, in accordance with applicable data protection laws.
12.2 Customer details will be kept secure and will not be shared with third parties except where necessary to provide the Services, process payments, comply with legal obligations, or where the Customer has given consent.
13.1 For one off services, this Agreement terminates automatically once the Services have been completed and payment has been received in full.
13.2 For ongoing or regular cleaning arrangements, either party may terminate the Agreement by giving the period of notice agreed at the outset of the regular service, or, if no specific period was agreed, by giving reasonable written notice.
13.3 Cleaners Finsbury Park may terminate the Agreement or suspend Services with immediate effect if the Customer fails to pay any amount due, behaves abusively towards staff, creates unsafe conditions at the Premises, or otherwise commits a serious breach of these Terms and Conditions.
14.1 Cleaners Finsbury Park may update or amend these Terms and Conditions from time to time. The latest version will apply to new bookings made after the change takes effect.
14.2 For ongoing or regular services, Cleaners Finsbury Park will notify the Customer of any significant changes to these Terms and Conditions, and continued use of the Services following such notification will constitute acceptance of the updated terms.
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, whether contractual or non contractual, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by Cleaners Finsbury Park in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
16.3 The Customer may not assign or transfer any of their rights or obligations under this Agreement without the prior written consent of Cleaners Finsbury Park. Cleaners Finsbury Park may assign or transfer its rights and obligations to another suitable provider, provided that such transfer does not materially affect the standard of the Services.
16.4 These Terms and Conditions, together with any confirmed booking details, constitute the entire agreement between the Customer and Cleaners Finsbury Park in relation to the provision of Services and supersede any prior agreements, understandings or arrangements.
We provide high quality and expert cleaners Finsbury Park services at extremely low prices, so don't hesitate to give us a call today.
Price List
| Carpet Cleaning | £ 55 |
| Upholstery Cleaning | £ 55 |
| End of Tenancy Cleaning | £ 95 |
| Domestic Cleaning | £ 13.50 |
| Regular Cleaning | £ 13.50 |
| Office Cleaning | £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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