Terms and Conditions for Cleaners Finsburypark

These Terms and Conditions apply to all domestic and commercial cleaning services supplied by Cleaners Finsburypark, including recurring visits, one-off cleaning appointments, deep cleaning, after-builders cleaning, end of tenancy cleaning, and other related cleaning services requested by the customer. By making a booking, confirming an appointment, or allowing our cleaners to begin work, the customer agrees to be bound by these terms. These terms are intended to set out the rights and responsibilities of both parties clearly and fairly, while reflecting standard UK service expectations for a professional cleaning provider.

In these terms, references to “we”, “us”, and “our” mean the service provider operating under the name Cleaners Finsburypark, and references to “you” and “your” mean the customer, client, or person arranging the service. Where a person books on behalf of another individual, household, landlord, tenant, business, or managing agent, that person confirms they are authorised to do so and that all relevant parties are aware of and accept the booking arrangements. Booking a service is treated as acceptance of these conditions.

The wording in this document is designed to support a fair and transparent service relationship. It covers the booking process, payment obligations, cancellations and rescheduling, our liability limits, waste handling and disposal rules, and the governing law that applies to these terms. Please note that these conditions are written for legal and operational clarity and are not promotional material.

1. Booking Process

All bookings with Finsburypark cleaners are subject to availability and confirmation. A booking request may be made by phone, email, online form, or any other booking method that we make available from time to time. Once details such as the type of service, property size, preferred date, estimated duration, and any special requirements have been provided, we may give an indicative price or estimate. Unless stated otherwise, such estimates are not fixed quotations until accepted by both parties.

We reserve the right to decline a booking, adjust the estimated duration, or amend the service scope if the information provided by the customer is incomplete, inaccurate, or changes before the appointment. The customer is responsible for ensuring that access is available at the agreed time and that the property conditions match the information supplied during booking. If the property is significantly different from the description provided, additional time or charges may apply, or the service may need to be rescheduled.

By placing a booking, the customer confirms that they have the authority to permit our team to enter the premises and carry out the requested work. For safety and efficiency, the customer should disclose any known hazards, fragile items, security restrictions, parking limits, access codes, alarm systems, or areas that must not be cleaned. Any failure to provide relevant information may affect the quality or completion of the service and may reduce or exclude any available remedy under these terms.

2. Payments and Charges

All prices are stated in pounds sterling unless otherwise confirmed in writing. Payment terms may vary depending on the service type, the size of the booking, or whether the customer is an individual consumer or a business client. In most cases, payment is due upon completion of the cleaning service, although deposits or advance payments may be required for certain jobs, including larger bookings, specialist cleaning, or repeat commercial arrangements. We may also request full or partial advance payment where a booking is made at short notice or where a previous invoice remains unpaid.

Cleaners Finsburypark may issue invoices, receipts, or payment confirmations by electronic means. If payment is not made on the due date, we may charge reasonable administrative costs and interest where permitted by law, in particular for business-to-business transactions under the Late Payment of Commercial Debts (Interest) Act 1998. We may suspend further services until outstanding sums are settled in full. Any discount, promotion, or special rate applies only in accordance with the terms announced at the time of booking and may be withdrawn if the booking details change.

The customer agrees to pay for any additional services that are requested during the appointment or that become necessary because of circumstances not disclosed before the visit. This may include extra cleaning time, specialist products, additional labour, parking costs, congestion charges, or charges arising from restricted access, excessive soiling, or unusually large premises. If an estimated price is given, it is based on the details supplied and may be reviewed if the actual work differs from the original description.

3. Cancellations, Rescheduling, and Access

If you need to cancel or change an appointment with Finsburypark cleaners, you should provide notice as early as possible. Cancellation policies may vary depending on the service booked, but if notice is not provided within a reasonable period, we may charge a cancellation fee or retain any deposit already paid, to cover lost time and administrative costs. For recurring services, repeated short-notice cancellations may lead to the service arrangement being reviewed or terminated.

Where a cleaner arrives at the property and is unable to gain access, or where the customer is not present when attendance is required, we may treat the appointment as a late cancellation or failed visit. In such cases, the full call-out charge, minimum booking fee, or agreed cancellation charge may apply. If the property is unsafe, inaccessible, or materially different from the description given, we may suspend the service until the issue is resolved.

If we need to reschedule due to staff illness, equipment issues, severe weather, transport disruption, or other circumstances beyond our reasonable control, we will use reasonable efforts to offer an alternative appointment. We shall not be liable for any indirect loss caused by such rescheduling. Time is not of the essence unless expressly agreed in writing, although we will always aim to attend within the booked time window.

4. Service Standards and Customer Responsibilities

We will carry out the cleaning services with reasonable skill and care, using suitable methods and equipment for the task agreed. However, the customer must ensure that the environment is prepared appropriately. This includes removing valuable, fragile, hazardous, or sentimental items from areas to be cleaned unless we have expressly agreed in writing to handle them. We are not responsible for items left in positions that expose them to damage during normal cleaning activities.

For health and safety reasons, the customer must disclose any risks including mould, bodily fluids, infestation, unsafe wiring, structural defects, asbestos, sharps, or chemical contamination. We may refuse to clean any area that poses an unacceptable risk to staff, property, or third parties. Where required by law, we may stop work until conditions are made safe. If we are forced to limit the service due to undisclosed hazards, the customer remains responsible for the agreed charges to the extent permitted by law.

The customer should also ensure that hot water, electricity, and any other required utilities are available during the appointment unless otherwise agreed. If special products are supplied by the customer, we may decline to use them if they appear unsuitable or unsafe. Any instructions given by the customer must be reasonable and lawful; we are under no obligation to follow instructions that would breach these terms, health and safety requirements, or the law.

5. Liability and Damage

We take care to deliver a professional service, but liability is limited where the law allows. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other matter that cannot legally be excluded under UK law. Subject to that, we are not responsible for loss or damage arising from pre-existing defects, ordinary wear and tear, hidden faults, poor maintenance, or items that are already fragile, unstable, or badly fitted.

Where property damage is alleged, the customer should notify us as soon as reasonably possible and no later than within a reasonable time after discovery. We may request photographs, a description of the incident, proof of value, and reasonable access for inspection. If we determine that damage was caused by our negligence and the claim is valid, our liability will generally be limited, at our option, to repair, replacement, or the amount paid for the relevant service, except where a different remedy is required by law.

We are not liable for indirect or consequential loss, including loss of earnings, business interruption, loss of opportunity, loss of profit, or emotional distress, except where such exclusion is not permitted by law. In particular, Cleaners Finsburypark will not accept responsibility for damage caused by items that were not suitably secured, for the deterioration of fragile surfaces after normal cleaning processes, or for losses resulting from failure to disclose relevant information at the time of booking.

6. Waste Regulations and Disposal

Waste removal and disposal are only included if explicitly agreed in writing. Standard cleaning services may involve the collection of bagged waste for placement in designated bins, but we do not act as a licensed waste carrier unless specifically stated. Customers remain responsible for arranging lawful disposal of bulky items, construction waste, electrical waste, hazardous substances, and any materials that require special handling under UK environmental law. We will not transport or dispose of controlled waste unless we are permitted to do so and the arrangements comply with applicable regulations.

All waste handling must comply with the Environmental Protection Act 1990, the Waste (England and Wales) Regulations 2011, and any related legislation or local authority requirements. The customer must ensure that any waste presented for removal is properly identified and safe to handle. We may refuse to remove any item that is sharp, contaminated, toxic, biohazardous, excessively heavy, or otherwise unsuitable for routine handling. If we agree to remove waste, that agreement applies only to the items expressly listed and does not create a general obligation to accept additional rubbish.

If the service involves clearing items from a property, the customer confirms that they have the legal right to authorise such removal. We are not responsible for disputes concerning ownership of items left for disposal. Where waste is collected by us or through third-party disposal arrangements, the customer must provide accurate information so that the waste can be handled lawfully and responsibly. Any false declaration by the customer may result in termination of the service and recovery of associated costs.

7. Complaints, Rework, and Termination

If the customer is dissatisfied with any part of the service, they should notify us promptly and provide reasonable detail of the issue. We may, at our discretion and where appropriate, offer a revisit or remedial work within a reasonable period, provided that the issue was caused by a failure to meet the agreed standard and not by factors outside our control. Any rework is a courtesy and does not amount to an admission of liability.

We reserve the right to terminate or suspend services immediately if the customer breaches these terms, behaves abusively, creates unsafe conditions, refuses to pay, or withholds essential information. In such cases, the customer will remain responsible for payment for the work already performed and any non-refundable costs incurred. We may also end the service relationship where it is no longer commercially viable or where continued provision would place staff at risk.

If the service is terminated for any reason, clauses that by their nature should continue will survive termination, including payment obligations, liability limits, waste and disposal provisions, and governing law. No waiver of any breach shall be deemed a waiver of any later breach, and any failure by us to enforce a term immediately does not prevent us from enforcing it later.

8. Data, Notices, and General Terms

Any personal data collected in connection with a booking will be used only for service administration, communication, invoicing, record keeping, or legal compliance, in line with applicable data protection law. We will take reasonable steps to keep information secure and to use it only for legitimate business purposes connected with the provision of cleaning services. Further details may be set out in a separate privacy notice where applicable.

Any notice required under these terms should be given using the communication method used for the booking or any other agreed method. Notices are deemed received when reasonably delivered, subject to evidence of transmission or acknowledgement. If any provision of these terms is found to be unlawful or unenforceable, the remainder will continue in force. No person other than the contracting parties has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

These terms represent the entire agreement between the customer and Cleaners Finsburypark in relation to the relevant service, unless varied in writing by agreement of both parties. The English language version prevails where translations are provided. By continuing to use our services, the customer confirms acceptance of the terms applicable at the time of booking or, where revised terms have been communicated, the updated version then in force.

9. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute, claim, or matter arising out of or in connection with these terms or the cleaning services provided by Finsburypark cleaners shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. Nothing in these terms affects statutory rights that cannot legally be excluded or restricted.

By booking or accepting a service, the customer acknowledges that they have read, understood, and agreed to these conditions. These terms are intended to operate alongside applicable statutory rights and industry-standard protections, and they should be interpreted in a manner consistent with UK law and reasonable business practice.